Contact Us

Contact Fenruna

If you would like more information about a product or need help with a purchase, Fenruna’s customer support team is available to assist.

Fenruna is an online retailer of home storage and organisation products, operated by Handan Haoshoujia Technology Co., Ltd. We handle enquiries relating to product information, checkout, order confirmation, shipping, and after-sales support.

Reach Our Team

Customer Support Email: service@fenruna.com

Telephone: +8613321191766

Email is recommended when your enquiry includes order information, photographs, screenshots, or documents. This allows our team to review the relevant details together.

When You Can Expect a Reply

Our support team operates Monday through Friday.

We aim to provide an initial email response within 24–48 business hours. This estimate covers our first reply. Enquiries requiring shipment checks, further documentation, or coordination with a service provider may take additional time to resolve.

Response times may be longer during public holidays, promotional periods, or unusually busy periods.

Before Placing an Order

For questions about a particular item, send us its name or a link to the product page so we can identify the correct listing.

We can help explain published details such as:

  • Measurements and materials

  • Storage capacity and compartment design

  • Openings, closures, and fastenings

  • Supplied accessories and components

  • Assembly or installation requirements

  • Cleaning and maintenance guidance

  • Current product availability

Specifications vary by product. Please review the individual listing and measure your intended storage area before purchasing. Allow room for access and movement, including opening lids or extending drawers, and observe any stated load limits.

Ordering and Payment Support

Contact us if you have trouble completing checkout, need clarification about an available payment method, or have not received an order confirmation.

For an existing order, please include:

  • Your order number, if available

  • The email address used at checkout

  • A brief description of your question or concern

  • Relevant screenshots or photographs, where useful

These details help us locate the purchase and review the available order and payment records.

For your security, please do not send complete payment card numbers, passwords, or confidential account login information.

Checking a Shipment

To request a delivery update, email our team with your order number and any tracking reference provided.

We will check the fulfilment and tracking information available to us. If the shipment requires further investigation, we may need to contact the carrier or fulfilment provider before confirming the next steps.

Our Shipping Policy provides additional information about delivery arrangements.

Help After Delivery

Please let us know if your order arrives damaged, contains an incorrect item, or appears to be missing a listed part or accessory.

Include a description of the issue and, where possible, clear photographs showing the product, packaging, and affected components. We may request additional information to assess the concern.

Our team can also help clarify the published assembly, placement, use, and care instructions for your product.

Requests concerning returns, exchanges, or refunds are reviewed under the applicable store policies. Contact us for guidance on the relevant process and conditions.

Business and Contact Details

Store Name: Fenruna

Business Activity: Online Retail of Home Storage and Organisation Products

Operating Company: Handan Haoshoujia Technology Co., Ltd.

Registered Business Address:

Room 1002, Unit 1, Building 3, Sunshine Apartment, No. 150 Shuiyuan North Road, Hanshan District, Handan City, Hebei Province, China

Customer Support Email: service@fenruna.com

Business Telephone: +8613321191766

Handan Haoshoujia Technology Co., Ltd. manages Fenruna’s website administration, product listings, order handling, fulfilment coordination, customer enquiries, and related after-sales assistance.

The address listed above is our registered business address. Please contact our team before sending a return or other correspondence to confirm the appropriate destination and instructions.

Support for Your Shopping Experience

Whether you are comparing storage options, checking an order, or seeking assistance after delivery, we aim to provide clear information and practical guidance.

Thank you for visiting Fenruna. You can reach us using the contact details provided on this page.