Privacy Policy

 

Last Updated: November 3, 2026

  1. Introduction

This Privacy Policy describes how Handan Haoshoujia Technology Co., Ltd., operating the Fenruna online store, handles personal information collected through our website and related services.

Fenruna sells home storage and organisation products. This policy covers information associated with activities such as:

  • Browsing products and categories

  • Adding items to a basket or placing an order

  • Registering for or accessing a customer account, where available

  • Contacting customer support

  • Requesting tracking information or delivery assistance

  • Applying for a return or refund

  • Subscribing to promotional communications

  • Using other features provided through our store

We use personal information to administer purchases, assist customers, maintain our website, and carry out related business activities, subject to applicable privacy requirements.

Our service providers may process information in different countries. Where international transfers are regulated, we take steps to meet the relevant requirements.

  1. Information You Provide

The information you share with Fenruna varies according to the services you use and the nature of your interaction with us.

For example, you may provide personal information when completing checkout, entering delivery instructions, managing an account, subscribing to emails, or submitting an enquiry.

This may include:

  • Your name and contact details

  • Billing and delivery addresses

  • Customer account information, where applicable

  • Order references and purchase history

  • Products and variants ordered or returned

  • Payment-related and transaction information

  • Messages, photographs, screenshots, or documents sent to support

  • Reviews, survey responses, and other content you voluntarily submit

Payments may be handled by external payment providers. Complete payment card details are generally processed by the relevant provider rather than stored directly by Fenruna.

If you give us another person’s information, such as a gift recipient’s address, you should have permission or another lawful basis to share it.

  1. Information Collected During Your Visit

Our website and the technologies supporting it may automatically record certain information when you browse or use the store.

Depending on the tools in use, this information may include:

  • Internet Protocol (IP) address

  • Browser type, settings, and operating system

  • Device identifiers and technical information

  • Pages visited and products viewed

  • Time spent browsing and navigation activity

  • Basket and checkout interactions

  • Referring websites and traffic sources

  • Interactions with advertisements or promotional content

  • Website performance records and technical errors

This information may be collected through cookies, server logs, analytics tools, and similar technologies.

We use these records to support website functionality, understand browsing patterns, improve navigation, and investigate technical problems. They may also help protect accounts, secure transactions, and identify suspicious activity.

  1. Information From Other Providers

We work with external providers to operate Fenruna and fulfil customer purchases. These providers may supply information relevant to the services they perform.

They may include:

  • E-commerce platform providers

  • Payment processors

  • Warehousing and fulfilment partners

  • Delivery carriers and logistics providers

  • Website hosting and infrastructure services

  • Customer communication providers

  • Analytics and performance monitoring services

  • Advertising and marketing partners

  • Security and fraud prevention providers

  • Other services supporting store operations

Information received from these sources may include payment confirmations, tracking updates, delivery records, website activity, and details needed to investigate customer concerns.

Where permitted, we may connect this information with records you provide to administer, protect, and improve our services.

  1. How We Use Personal Information

We process personal information for the purposes outlined below.

Purchases and Fulfilment

Order information helps us confirm purchases, facilitate payments, prepare orders, coordinate shipping, and send transaction or delivery updates.

We also use relevant records to assess cancellation, return, exchange, and refund requests.

Customer Assistance

When you contact us, we use the information provided to identify the relevant product or purchase, review your concern, and respond with appropriate assistance.

Website Operation

Information may be used to maintain customer accounts, support basket and checkout functions, remember preferences, understand website usage, and resolve technical issues.

Security and Administration

We may process information to investigate suspected fraud, prevent unauthorised activity, maintain business and accounting records, meet legal obligations, and manage complaints or disputes.

Marketing

Where permitted, we may use contact details and related information to share Fenruna product updates, offers, new arrivals, and store announcements. We may also assess engagement with these communications.

Where applicable law requires a lawful basis for processing, we rely on the basis relevant to the activity. This may include performing a contract, complying with legal obligations, pursuing legitimate interests, obtaining consent, or another legally recognised basis.

  1. Cookies and Similar Technologies

Fenruna may use cookies and comparable technologies to support the store and understand how its features are used.

Cookies are small files stored on your device. Depending on their purpose, these technologies may help:

  • Keep items in your basket

  • Enable checkout and account access

  • Remember selected preferences

  • Detect website performance issues

  • Measure visitor traffic

  • Understand product browsing

  • Evaluate advertising results

  • Improve website usability

Some technologies support essential store functions. Others may be used for analytics, personalisation, or advertising.

You can manage cookies through your browser settings and any privacy controls available on our website. Blocking essential cookies may affect account access, basket features, or checkout.

Where consent is required for non-essential technologies, we follow the applicable consent requirements.

  1. Disclosure of Personal Information

We may share personal information where reasonably necessary to process orders, provide support, operate our website, or meet applicable obligations.

Depending on the activity, recipients may include:

  • Payment processing services

  • Fulfilment and logistics providers

  • Shipping carriers

  • Hosting and technical support providers

  • Customer service providers

  • Security and fraud prevention services

  • Analytics and advertising partners, where permitted

  • Professional advisers

  • Public authorities or other recipients where disclosure is legally required or permitted

We aim to limit disclosures to information relevant to the recipient’s role and the purpose for which it is shared.

Information may also be disclosed to respond to lawful requests, investigate suspected misconduct, address security incidents, or protect legal rights.

Where required, providers processing information on our behalf are subject to appropriate contractual requirements or other safeguards.

  1. Information Retention

We keep personal information for as long as reasonably needed for the purposes described in this policy and to meet applicable legal requirements.

Retention periods vary according to the information involved and the reason for keeping it. Relevant considerations may include:

  • Completing purchases and maintaining order histories

  • Resolving shipping or delivery concerns

  • Responding to customer enquiries

  • Processing returns and refunds

  • Handling payment disputes

  • Meeting tax, accounting, and reporting obligations

  • Investigating suspected fraud

  • Maintaining security records

  • Addressing complaints or legal claims

Once information is no longer required, and there is no obligation to retain it, we may delete, anonymise, or otherwise dispose of it appropriately.

  1. Information Security

We seek to use reasonable technical, administrative, and organisational safeguards appropriate to the personal information we handle.

These safeguards may include access restrictions, internal handling procedures, website security measures, monitoring, fraud prevention tools, and coordination with service providers.

Internet transmission and electronic storage cannot be guaranteed to be completely secure.

Please keep your account credentials confidential and avoid including unnecessary sensitive information in messages to customer support.

  1. Your Privacy Rights and Preferences

The rights available to you depend on your location and the privacy laws applicable to your circumstances.

Where provided by law, you may be entitled to:

  • Confirm whether we process your personal information

  • Request access to information about you

  • Ask for inaccurate or incomplete information to be corrected

  • Request deletion of eligible information

  • Withdraw consent for processing based on consent

  • Object to certain processing activities

  • Request restrictions on particular uses

  • Receive eligible information in a portable format

  • Update marketing preferences

  • Exercise other applicable privacy rights

Exceptions and limitations may apply. For example, certain transaction records may need to be retained to meet legal or accounting obligations.

Before acting on a request, we may ask for information reasonably necessary to verify your identity or confirm your authority to act for another person.

Send privacy requests or questions to:

service@fenruna.com

We will assess and respond to requests in accordance with applicable legal requirements.

  1. Marketing and Order Communications

Where permitted, Fenruna may send promotional messages about home storage and organisation products, new collections, seasonal selections, offers, and store updates.

Where consent is required, we obtain it in accordance with applicable requirements.

You may unsubscribe from marketing emails using the instructions included in the message or by contacting our support team.

Opting out of marketing does not necessarily stop messages needed to administer a purchase or provide requested assistance. These may include:

  • Order confirmations

  • Payment notifications

  • Order processing updates

  • Dispatch and tracking messages

  • Delivery enquiries

  • Return and refund correspondence

  • Customer support responses

These messages relate to your transactions or service requests.

  1. International Processing

Personal information may be stored, accessed, or processed outside your country of residence because our business infrastructure and service providers may operate across different jurisdictions.

Privacy laws in those locations may differ from the laws where you live.

Where cross-border transfers are subject to legal requirements, we take steps to comply and apply appropriate safeguards where necessary.

Depending on the transfer, safeguards may include contractual protections, recognised transfer mechanisms, or other measures permitted by applicable law.

  1. Updates to This Privacy Policy

We may update this policy to reflect changes in our services, website features, technologies, providers, business practices, or legal obligations.

Changes may concern how information is collected, used, disclosed, retained, or managed.

The “Last Updated” date at the beginning of this policy identifies the latest revision.

Where additional notice or consent is legally required, we will take the relevant steps. Please review this page periodically for current information about our privacy practices.

  1. Business Details and Privacy Contact

For enquiries about this policy or the handling of your personal information, please contact us using the details below.

Brand / Online Store: Fenruna

Business Category: Online Retail of Home Storage and Organisation Products

Operating Company: Handan Haoshoujia Technology Co., Ltd.

Registered Business Address:

Room 1002, Unit 1, Building 3, Sunshine Apartment, No. 150 Shuiyuan North Road, Hanshan District, Handan City, Hebei Province, China

Privacy and Customer Support Email:

service@fenruna.com

Customer Service Telephone:

+8613321191766

Handan Haoshoujia Technology Co., Ltd. operates Fenruna and manages website administration, customer orders, fulfilment coordination, customer communications, and related support activities.

When contacting us about privacy, please describe your request and provide enough relevant information for us to identify and review the matter.

Thank you for visiting Fenruna.