Terms of Service

 

Last Updated: November 3, 2026

  1. About Fenruna

Fenruna is an online retailer of home storage and organisation products, offering practical options for arranging everyday belongings and managing household space.

The store is owned and operated by Handan Haoshoujia Technology Co., Ltd. References to “Fenruna,” “we,” “us,” or “our” in these Terms mean this company in its capacity as the store operator.

These Terms govern access to our website, use of its services, and purchases submitted through the store.

Our Privacy Policy, Shipping Policy, and Return & Refund Policy provide additional conditions and information relevant to your interaction with us.

Please review the applicable documents before ordering. If you do not accept these conditions, you should discontinue use of the website and refrain from placing an order.

Independent providers may support certain website functions, checkout services, and payment processing.

  1. Eligibility and Customer Accounts

You must have the legal capacity required under the laws applicable to you to make a purchase from Fenruna.

Our services must be used lawfully. Where a minor is permitted to browse or purchase under adult supervision, a parent or legal guardian should oversee that activity.

If customer accounts are offered, you must provide accurate registration details and keep them current. You are responsible for protecting your password and other account credentials.

Please notify customer support promptly if you believe your account has been accessed without permission. We may take reasonable protective steps when account security or the integrity of our services is at risk.

  1. Shopping Through Our Website

Our website enables customers to view products, submit purchases, and obtain assistance with their orders.

We manage product listings, administer orders, and coordinate fulfilment and delivery arrangements.

As part of processing a purchase, we may reasonably review:

  • Payment authorisation

  • The completeness and accuracy of order details

  • Product availability

  • Unusual transaction patterns or suspected fraud

  • Transaction security

  • Applicable legal or regulatory requirements

Information entered during checkout may be processed through systems belonging to providers involved in completing your purchase. Payments are generally handled by independent payment processors.

The website is provided for lawful shopping and informational purposes. Commercial reuse or redistribution of our services or protected materials requires authorisation unless permitted by law.

  1. Product Information and Choosing Suitable Items

We aim to present useful and accurate information about the products sold through Fenruna.

Depending on the product, a listing may describe its materials, colours, dimensions, usable storage space, capacity, compartments, closures, assembly requirements, included components, load limits, and care instructions.

Occasionally, information may require correction or clarification. This may concern:

  • Product names, descriptions, and features

  • Materials, colours, or finishes

  • Dimensions, capacities, and quantities

  • Assembly, installation, or placement requirements

  • Published weight or load limits

  • Accessories and packaging contents

  • Instructions for use and maintenance

  • Prices and promotional information

  • Stock availability

  • Shipping details and delivery estimates

Any corrections or revisions will remain subject to applicable consumer protection requirements.

Before purchasing, check that the item is appropriate for your intended use, available space, and the belongings you wish to store.

Measure the intended location and allow sufficient clearance for opening lids, doors, drawers, or other moving parts. Follow the product’s assembly instructions, placement guidance, and stated load limits.

  1. Product Images and Appearance

Photographs and other product images serve as visual references.

Screen settings, lighting, brightness, and colour calibration can influence how colours, textures, and finishes appear. Reasonable manufacturing variations or packaging updates may also occur.

We take reasonable steps to represent products accurately, although their appearance in person may differ slightly from the images displayed on a screen.

Minor differences within reasonable production tolerances do not automatically indicate a defect.

This does not affect your statutory rights where goods are faulty, materially different from their description, or otherwise fail to meet applicable requirements.

  1. Prices, Offers, and Availability

Product selections, retail prices, promotional offers, and stock levels may change during normal business operations.

Where legally permitted, we may:

  • Update prices

  • Introduce, amend, or withdraw promotions

  • Change collections or bundle options

  • Correct inventory information

  • Add or discontinue products

  • Revise packaging or presentation

  • Set reasonable purchase limits

All products are subject to availability.

For an accepted order, the price will generally be the amount confirmed when the order was placed, subject to corrections or adjustments permitted by law.

If an item becomes unavailable after you order, we may contact you about an alternative, an adjustment to the purchase, cancellation, or an appropriate refund.

The continued availability of any particular item or promotion is not guaranteed.

  1. Accuracy of Checkout Information

Please ensure that all information supplied when ordering is complete and accurate.

This includes your name, contact details, billing and delivery addresses, payment information, and any other details necessary to process the purchase.

Incomplete or incorrect information may delay order verification, preparation, or delivery.

Before submitting payment, review the selected products, sizes, colours, configurations, quantities, and shipping address.

If you discover an error after ordering, contact us promptly. We will make reasonable efforts to assist, but amendments may no longer be possible once processing, fulfilment, or dispatch has advanced.

  1. Order Submission and Acceptance

Submitting an order is a request to purchase the selected products under the applicable conditions.

An automated acknowledgement generally confirms receipt of your order submission. It does not necessarily confirm final acceptance.

Before fulfilment, we may check payment status, product availability, billing and delivery information, possible pricing errors, security concerns, and other reasonable operational matters.

Where permitted by law, we may decline, restrict, or cancel a purchase that cannot be appropriately processed.

If payment has already been collected for a cancelled order, any refund due will be arranged in accordance with applicable law and the payment provider’s procedures.

We may request additional information where reasonably necessary to continue processing your purchase.

  1. Payment Methods and Verification

Purchases through Fenruna may be processed by third-party payment providers.

The payment methods available for your order are displayed at checkout. Options may vary according to your location, the transaction, and the provider involved.

You must have authorisation to use the payment method submitted.

An incomplete, unusual, or potentially unauthorised transaction may require further verification. Problems with payment authorisation may delay an order or prevent checkout from being completed.

Payment providers may apply their own terms, security procedures, and privacy practices.

Nothing in this section removes applicable payment protections or statutory consumer rights.

  1. Purchase Limits and Transaction Reviews

Fenruna offers products for personal use, gifting, and other lawful purposes.

To manage availability and prevent misuse, we may apply reasonable limits relating to:

  • The number of items in an order

  • Repeated purchases by one customer

  • Orders associated with the same account

  • Purchases sent to a shared delivery address

  • Transactions using matching payment details

  • Other unusual purchasing patterns

We may review purchases where there are reasonable concerns about fraud, unauthorised commercial resale, promotional misuse, or other improper activity.

Where legally permitted, affected orders may be limited, declined, or cancelled.

  1. Processing and Delivery

Our Shipping Policy explains order preparation, dispatch, and delivery arrangements.

Processing and delivery periods may vary according to stock availability, destination, fulfilment requirements, and circumstances affecting shipping services.

Unless expressly guaranteed, stated dates and timeframes are estimates.

Delivery may be affected by carrier delays, customs procedures, incorrect address details, public holidays, or unexpected transport disruptions.

Your mandatory rights concerning delayed delivery, non-delivery, and other shipping problems remain unaffected.

  1. Returns, Refunds, and Product Assistance

Please consult our Return & Refund Policy for the procedures and conditions relating to returns, eligible exchanges, refunds, and related support.

That policy applies alongside any relevant consumer protection rights.

If an item arrives damaged, is incorrect, has missing components, or raises another concern, contact our team with your order number and a description of the issue.

We may request photographs or other relevant information to assess the situation and explain the next steps.

For questions about assembly, installation, cleaning, or use, review the supplied instructions and contact us if further clarification is needed.

Product-specific return conditions remain subject to applicable law and the information provided with the purchase. They do not remove statutory rights relating to defective, incorrectly supplied, or otherwise non-compliant goods.

  1. Website Content and Intellectual Property

Materials displayed on Fenruna may be protected by copyright, trademark, or other intellectual property rights.

These materials may include:

  • Brand names, logos, and identifying features

  • Product photographs and demonstration images

  • Product descriptions and other written content

  • Illustrations and graphics

  • Promotional materials

  • Page designs and layouts

  • Other original digital content

Unless authorised by the relevant rights holder or permitted by law, protected materials must not be copied, republished, distributed, modified, licensed, or commercially exploited.

Accessing or using our website does not transfer ownership of intellectual property rights to you.

  1. Responsible Website Use

You must use our website lawfully and avoid actions that compromise its operation, customer privacy, or transaction security.

Prohibited conduct includes:

  • Accessing accounts or systems without permission

  • Introducing viruses, malware, or other harmful software

  • Using stolen or unauthorised payment details

  • Submitting fraudulent orders

  • Interfering with another customer’s access

  • Bypassing security controls

  • Unlawfully obtaining confidential customer information

  • Abusing discounts or promotional offers

  • Using automated tools in a way that unreasonably disrupts the website

  • Engaging in other unlawful activities

We may investigate suspected misuse and take reasonable protective action, including restricting website access or declining transactions where permitted by law.

  1. Third-Party Services and Links

Independent providers may assist with hosting, maintenance, payments, security, inventory systems, fulfilment, shipping, analytics, advertising, and customer communications.

Our website may also link to websites operated by other organisations.

We do not directly control external websites or their content, services, availability, or privacy practices. Please review the relevant provider’s terms and privacy information before using its services.

This section does not exclude any responsibility that cannot lawfully be excluded.

  1. Access and Service Interruptions

We make reasonable efforts to maintain access to Fenruna and keep its shopping functions working.

However, continuous or uninterrupted availability cannot be guaranteed. Temporary interruptions may arise from:

  • Scheduled maintenance

  • Software updates or security improvements

  • Changes to website features

  • Network or connectivity problems

  • Hosting and infrastructure issues

  • Outages affecting external providers

  • Technical faults

  • Security incidents

  • Events beyond our reasonable control

We may temporarily modify, restrict, or suspend features for operational or security reasons.

Where reasonably practicable, we may provide notice of significant interruptions. These measures remain subject to applicable legal obligations and consumer protections.

  1. Related Policies and Additional Conditions

Other store policies explain specific aspects of shopping with Fenruna.

Our Privacy Policy describes how personal information is handled.

Our Shipping Policy explains processing, dispatch, delivery procedures, and estimated timeframes.

Our Return & Refund Policy details the procedures and conditions for returns, refunds, and related assistance.

Specific products or promotions may have additional conditions where these are disclosed when offered.

Please review the information relevant to your purchase. Mandatory legal requirements take precedence over any conflicting provision in these Terms or our store policies.

  1. Responsibility and Mandatory Consumer Protections

We aim to provide accurate product information and maintain a functioning online shopping service.

Technical problems, operational difficulties, or interruptions involving independent providers may nevertheless affect website access or the delivery of services.

To the extent permitted by applicable law, responsibility for certain losses or interruptions may be limited where appropriate.

Nothing in these Terms excludes or restricts liability, remedies, guarantees, or consumer protections that cannot legally be excluded or restricted.

All mandatory rights under applicable consumer protection law continue to apply.

  1. Revisions to These Terms

We may update these Terms to reflect changes in our products, website functions, operating arrangements, service providers, or legal obligations.

The “Last Updated” date identifies the latest revision.

Unless applicable law requires otherwise, revised Terms generally take effect when published or on another date expressly stated.

Where legally appropriate, continued website use after the revised Terms become effective may constitute acceptance of those changes.

Any revisions affecting previously accepted purchases or mandatory customer rights will be handled in accordance with applicable law.

  1. Company Details and Customer Contact

For questions about these Terms or assistance with a purchase, contact us using the following information.

Brand / Store Name: Fenruna

Business Category: Online Retail of Home Storage and Organisation Products

Legal Operating Company: Handan Haoshoujia Technology Co., Ltd.

Registered Business Address:

Room 1002, Unit 1, Building 3, Sunshine Apartment, No. 150 Shuiyuan North Road, Hanshan District, Handan City, Hebei Province, China

Customer Support Email:

service@fenruna.com

Customer Service Telephone:

+8613321191766

Handan Haoshoujia Technology Co., Ltd. operates Fenruna and oversees website administration, customer transactions, order processing, fulfilment coordination, and related customer support.

When contacting us about an existing purchase, please include your order number and a brief explanation so our team can locate the relevant records.

Thank you for visiting Fenruna and reading our Terms of Service.