Terms of Purchase

Terms of Purchase

Effective Date: October 29, 2026

  1. About These Purchase Terms

These Terms of Purchase govern orders placed through Fenruna, an online home storage and organisation store operated by Handan Haoshoujia Technology Co., Ltd.

They explain the arrangements for placing orders, processing payments, checking availability, preparing shipments, and providing purchase-related support.

Before submitting an order, please read these Terms alongside:

  • Our Terms of Service

  • Our Privacy Policy

  • Our Shipping Policy

  • Our Return & Refund Policy

  • Any additional conditions disclosed for a specific product or promotion

Nothing in these Terms removes or limits mandatory consumer rights available under applicable law.

  1. Customer Eligibility and Responsibilities

You must have the legal capacity required by the laws applicable to you to make a purchase.

When shopping with Fenruna, please ensure that you:

  • Provide accurate and complete billing and delivery information

  • Supply a valid email address and suitable contact details

  • Use a payment method you are authorised to use

  • Review your selected products, sizes, colours, configurations, and quantities

  • Comply with applicable legal requirements

  • Avoid submitting false information or using another person’s details without authorisation

If you arrange delivery to another person, you should have their permission or another lawful basis for providing their contact and address information.

Purchase records may be retained where reasonably necessary for order administration, customer support, accounting, security, dispute handling, and legal compliance.

Our Privacy Policy explains how we handle personal information.

  1. Reviewing Your Selection and Completing Checkout

You can browse available products, add items to your basket, and place an order using the checkout facilities provided.

Before confirming your purchase, review:

  • Product names and selected options

  • Sizes, colours, and configurations

  • External dimensions, internal measurements, and storage capacity

  • Materials, assembly requirements, and published load limits

  • Included accessories, fittings, and package quantities

  • The number of items selected

  • Prices and applicable promotional discounts

  • Shipping charges

  • Billing and delivery addresses

  • Your chosen payment method

Measure the intended storage area and check that the product is suitable for the belongings you plan to store.

If you discover a mistake after submitting an order, contact service@fenruna.com promptly.

We will make reasonable efforts to help, although changes may no longer be possible once fulfilment or dispatch has progressed.

  1. Payment Processing

Fenruna may work with independent payment providers to process purchases. Available payment methods are displayed at checkout.

Payment and transaction information may be used to:

  • Obtain payment authorisation

  • Confirm the amount due

  • Complete the transaction

  • Maintain purchase records

  • Process applicable refunds

  • Identify potentially unauthorised activity

  • Meet financial recordkeeping requirements

Complete payment card details are generally handled by the relevant payment provider rather than stored directly by Fenruna.

Any payment-related information handled by our company is subject to applicable privacy, security, and legal requirements.

An order may be delayed or declined if payment authorisation fails or reasonable verification remains incomplete.

  1. Order Acknowledgement and Acceptance

Submitting an order constitutes a request to purchase the products selected at checkout.

An automated acknowledgement generally confirms receipt of your submission. It does not necessarily confirm final acceptance or indicate that fulfilment has begun.

Before accepting or processing an order, we may review:

  • Payment status and authorisation

  • Stock availability

  • Customer contact information

  • Billing and delivery details

  • Pricing accuracy

  • Transaction security indicators

  • Other reasonable operational considerations

Where permitted by law, an order may be held, declined, or cancelled if it cannot be processed appropriately. This may occur because of unsuccessful payment, suspected fraud, unavailable stock, a material listing error, or incomplete information.

If payment has been collected for a cancelled purchase, any refund due will generally be issued through the original payment method, subject to applicable law and the payment provider’s procedures.

  1. Product Details and Suitability

Our product information is intended to help you evaluate available storage options before purchasing.

Depending on the item, the listing may include:

  • Product photographs

  • Materials, colours, and finishes

  • Overall dimensions and usable internal measurements

  • Capacity and compartment arrangements

  • Closures and access features

  • Available sizes and configurations

  • Assembly or installation requirements

  • Recommended load limits, where specified

  • Supplied accessories, fittings, and quantities

  • Packaging details

  • Use, cleaning, and care instructions

  • Other relevant specifications

Please review the individual listing and consider the intended use, available space, and contents you wish to store.

Allow sufficient clearance for lids, drawers, doors, and other moving parts. Follow any published assembly instructions, installation requirements, and load limits.

Minor differences between photographs and the delivered item may result from lighting, display settings, colour calibration, packaging changes, or reasonable manufacturing variations.

Differences within reasonable production tolerances do not automatically establish that an item is defective.

Your applicable rights remain unaffected where goods are faulty, incorrectly supplied, materially different from their description, or otherwise fail to meet mandatory requirements.

  1. Pricing and Promotional Offers

Products may be offered at regular prices or under promotional arrangements.

Prices, discounts, and offers may change during normal store operations. Although we take reasonable steps to maintain accurate information, technical or administrative errors may occasionally occur.

If a material pricing error is identified before fulfilment, we may take action permitted by law, including:

  • Informing you about the error

  • Explaining the correct price

  • Requesting your agreement before continuing

  • Cancelling the affected purchase where permitted

  • Refunding any amount due if payment has been collected

A later change to an advertised price will generally not change the confirmed price of an accepted order, except where applicable law permits otherwise.

Promotions may carry clearly disclosed conditions, including expiry dates, product eligibility, or quantity limits.

  1. Availability and Order Alternatives

All products offered by Fenruna are subject to availability.

We aim to keep inventory information current, but stock may change before an order is processed or dispatched.

If a selected product or variation becomes unavailable, we may contact you about:

  • Removing the unavailable item

  • Selecting another product or variation

  • Adjusting the purchase with your agreement

  • Cancelling the affected item

  • Cancelling the order where necessary

  • Arranging an applicable refund

Where your agreement is required for a substitution or adjustment, we will obtain it before proceeding.

We aim to explain availability issues clearly and address them within a reasonable period.

  1. Preparing and Shipping Orders

Accepted orders ready for fulfilment are prepared and dispatched under our Shipping Policy.

Preparation may involve confirming availability, packing products and included components, and arranging collection or dispatch with a logistics provider.

Delivery estimates may be affected by:

  • The destination

  • Product availability

  • Fulfilment requirements

  • Carrier schedules

  • Public holidays

  • Weather or transport disruptions

  • Customs procedures, where applicable

  • The accuracy of the delivery address

Unless expressly stated otherwise, delivery timeframes are estimates.

Where tracking is available, shipment information will generally be provided after dispatch.

Please contact customer support if you need assistance with a delivery concern. Mandatory rights concerning delayed delivery, non-delivery, or other fulfilment issues remain unaffected.

  1. Requesting Changes to an Order

Contact Fenruna as soon as possible if you need to amend a purchase.

Depending on the processing stage, we may be able to consider:

  • Corrections to contact information

  • Eligible delivery address changes

  • Changes to products, sizes, colours, or configurations

  • Quantity adjustments

  • Cancellation before dispatch

Available options depend on the progress of the order and fulfilment arrangements already made.

Changes may no longer be possible once products have been packed, handed to a carrier, or dispatched.

Early contact gives our team the opportunity to check which options remain available.

  1. Cancellation and Withdrawal Requests

If you wish to cancel an order, notify customer support without unnecessary delay.

We assess cancellation requests according to the order’s status, relevant store policies, and applicable consumer law.

Cancellation through our normal processing arrangements may become difficult or unavailable once fulfilment has advanced or shipping has begun.

If the goods have already been dispatched, the applicable return procedure may be required, subject to any mandatory cancellation or withdrawal rights.

Where a cancellation is accepted and a refund is due, it will be processed in accordance with applicable legal requirements and payment procedures.

Nothing in this section restricts cancellation or withdrawal rights that cannot lawfully be excluded.

  1. Returns, Refunds, and Eligible Exchanges

Our Return & Refund Policy applies to returns, refunds, and eligible exchanges alongside applicable consumer protection law.

The policy explains:

  • Eligibility for returns

  • Request deadlines

  • Required product condition

  • Packaging requirements

  • How to submit a request

  • Return shipping arrangements

  • Responsibility for applicable costs

  • Refund methods

  • Estimated refund processing periods

Please review the policy before arranging a return.

Product-specific conditions concerning accessories, fittings, packaging, assembly, signs of use, or product condition apply only where lawful and appropriately disclosed.

These conditions do not remove mandatory remedies for defective, incorrectly supplied, or otherwise non-compliant goods.

  1. Reporting Product or Shipment Issues

Contact our support team if an item arrives damaged, appears defective, is incorrect, or is missing from your shipment.

Where relevant, provide:

  • Your order number

  • The email address used at checkout

  • A description of the concern

  • Clear supporting photographs

  • Any further information reasonably needed to identify the affected product, accessory, or component

We will review the available information and explain the next steps.

Depending on the circumstances and applicable legal requirements, a suitable resolution may include a replacement, return, refund, or another remedy.

Requests are assessed under the relevant store policies and applicable consumer protection obligations.

  1. Transaction Verification and Security

We may review purchases showing unusual activity or possible unauthorised use.

Where reasonably necessary and legally permitted, we may:

  • Confirm purchase details

  • Request additional transaction verification

  • Check payment authorisation

  • Review inconsistent customer information

  • Assess unusual purchasing patterns

  • Apply reasonable quantity limits

  • Temporarily hold suspicious transactions

  • Decline or cancel orders involving suspected fraud

Repeated payment failures, conflicting details, unusually large purchases, or indications of unauthorised account access may lead to additional checks.

These measures support transaction security and help protect customers and store operations.

  1. Purchase Records and Personal Information

Information provided during checkout may be used to complete your purchase and deliver related services.

These purposes include:

  • Administering orders

  • Sending purchase confirmations

  • Coordinating fulfilment and delivery

  • Processing payments and refunds

  • Responding to enquiries

  • Maintaining transaction records

  • Managing disputes

  • Detecting potential fraud

  • Meeting accounting and legal obligations

We handle personal information in accordance with our Privacy Policy and applicable data protection requirements.

Please review that policy for information about collection, use, retention, and available privacy rights.

  1. Related Store Policies

These Terms of Purchase should be read together with the other policies published on the Fenruna website.

Our Terms of Service explain the general conditions for accessing and using the store.

Our Shipping Policy describes order preparation, fulfilment, and delivery arrangements.

Our Return & Refund Policy sets out the procedures and conditions for relevant after-sales requests.

Our Privacy Policy explains how personal information is handled in connection with our services.

Additional conditions may apply to particular products or promotional offers where clearly disclosed.

Applicable law takes precedence over any provision that conflicts with mandatory consumer protections.

  1. Company Information and Purchase Support

For assistance with orders, payments, shipping, amendments, cancellations, or after-sales matters, please contact us using the details below.

Online Store / Brand: Fenruna

Business Category: Online Retail of Home Storage and Organisation Products

Operating Legal Entity: Handan Haoshoujia Technology Co., Ltd.

Registered Business Address:

Room 1002, Unit 1, Building 3, Sunshine Apartment, No. 150 Shuiyuan North Road, Hanshan District, Handan City, Hebei Province, China

Customer Service Email:

service@fenruna.com

Customer Service Telephone:

+8613321191766

Handan Haoshoujia Technology Co., Ltd. operates the Fenruna online store and manages website administration, product listings, customer transactions, fulfilment coordination, and related customer assistance.

For enquiries about an existing purchase, please include your order number and a brief explanation wherever possible. This helps our team locate the relevant records and review your request.

Thank you for shopping with Fenruna.