Shipping Policy

Shipping & Delivery Policy

Last Updated: October 29, 2026

  1. About Shipping With Fenruna

Fenruna is an online retailer of home storage and organisation products operated by Handan Haoshoujia Technology Co., Ltd.

This policy outlines our delivery coverage, shipping charges, order preparation times, estimated transit periods, and support for shipment-related enquiries.

Please read the information below before placing an order.

  1. Delivery Coverage

We currently offer standard shipping to eligible addresses within the United States.

Availability is subject to carrier coverage and any restrictions affecting the destination. Some addresses may fall outside the supported delivery area.

Enter your full shipping address at checkout to view the delivery options and charges available for your purchase.

  1. Shipping Fees

Standard shipping charges for eligible U.S. orders are calculated using the product subtotal.

Order Subtotal Standard Shipping Fee
$0.00–$38.99 $3.99
$39.00 or more Free

A product subtotal of $39.00 or more qualifies for free standard shipping. Orders below $39.00 carry a $3.99 standard shipping fee.

Please review the shipping charge and total amount displayed at checkout before completing payment.

  1. Order Processing

We begin processing orders after payment has been successfully confirmed.

Preparation may include reviewing purchase information, checking the availability of selected products and variations, packing the items, and coordinating fulfilment.

Estimated Processing Time: 1–5 business days

Business days generally run from Monday through Friday, excluding public holidays. Orders placed outside normal business hours may begin processing on the next business day.

Processing may occasionally take longer due to:

  • Promotional activity

  • Seasonal demand

  • Public holidays

  • Higher order volumes

  • Inventory or fulfilment interruptions

  • Unexpected operational difficulties

We make reasonable efforts to prepare purchases within the estimated period.

  1. Transit Times and Expected Arrival

The transit period starts after order preparation is complete and the parcel has been handed to the carrier.

Estimated Standard Shipping Time: 10–20 business days after dispatch

Please allow for both processing and transit when estimating arrival.

Stage Estimated Duration
Order processing and preparation 1–5 business days
Standard shipping after dispatch 10–20 business days
Total estimated timeframe 11–25 business days

Unless expressly stated otherwise, these timeframes are estimates and do not guarantee delivery on a particular date.

Actual arrival may vary with the destination, carrier operations, weather, transport conditions, regional logistics, customs procedures where applicable, and other circumstances beyond our reasonable control.

Mandatory consumer rights concerning delivery remain unaffected.

  1. Preparing and Dispatching Your Shipment

After your order and payment are confirmed, we coordinate the steps required for dispatch.

Depending on the products and fulfilment arrangements, these steps may include:

  • Confirming stock availability

  • Checking order details

  • Packing products and included accessories, fittings, or components

  • Arranging collection or dispatch with a logistics provider

  • Generating tracking details where available

Orders may be fulfilled through our designated operational arrangements or authorised logistics partners.

We will generally send a dispatch email to the address provided at checkout once the shipment has been sent. The notification may include a tracking number, carrier link, or other available shipping information.

  1. Following Your Parcel

Tracking information is generally supplied after the package has been transferred to the delivery provider and shipment details become available.

You can use the tracking reference or carrier link provided to check the latest recorded status.

The first update may take time to appear while the carrier receives the parcel, completes an initial scan, and registers it in its system.

There may also be gaps between updates while a package travels between facilities. A temporary pause does not necessarily mean that the shipment is lost or delayed.

If tracking remains unchanged for an unusually long period, contact our support team for assistance.

  1. Delayed or Potentially Missing Shipments

A shipment may sometimes take longer than expected despite reasonable efforts to meet the estimated schedule.

Possible causes include:

  • Carrier service disruptions

  • Severe weather

  • Congestion within transport networks

  • Seasonal shipping demand

  • Regional delivery restrictions

  • Fulfilment or logistics difficulties

  • Customs procedures, where applicable

  • Other events outside our reasonable control

If your order is significantly overdue, tracking has not progressed for an extended period, or you believe the parcel may be missing, contact:

service@fenruna.com

Please include your order number, any tracking reference, and a short description of the concern.

Where appropriate, we will check shipment records and contact the delivery provider for further investigation.

Shipping concerns are handled in accordance with the relevant store policies and applicable consumer protection obligations.

  1. Requesting an Address Correction

If you notice an error in your delivery address after ordering, email us promptly at:

service@fenruna.com

Include:

  • Your order number

  • The email address used at checkout

  • The complete corrected shipping address

Address changes are generally easier to arrange before fulfilment is complete.

Once a purchase has been packed, prepared for dispatch, or handed to the carrier, changing its destination may no longer be possible.

Please carefully review your delivery information before submitting an order.

  1. Accurate Delivery Details

You are responsible for supplying complete and accurate shipping information.

Before confirming your purchase, check:

  • The recipient’s full name

  • Street address

  • Apartment, suite, or unit number, where applicable

  • City

  • State

  • ZIP code

  • Contact telephone number, where required

Incorrect or missing details may lead to delays, unsuccessful delivery attempts, or a parcel being returned to a carrier or fulfilment facility.

If an address problem arises, our team may contact you to discuss the available options.

Further arrangements depend on the circumstances, carrier procedures, applicable store policies, and legal requirements.

  1. Separate Parcels

Orders containing multiple items may occasionally be sent in more than one package.

This may happen when products or components are prepared at different fulfilment locations, require separate handling, or follow different shipping arrangements.

Each package may receive its own dispatch notification or tracking reference.

If only part of your order arrives, check for additional shipment emails, as the remaining products may still be in transit separately.

Contact customer support if you need help checking an outstanding parcel.

  1. Unsuccessful Delivery and Return to Sender

Delivery may be unsuccessful for reasons such as:

  • An address the carrier cannot locate

  • Missing or incomplete delivery information

  • Recipient unavailability

  • Repeated failed delivery attempts

  • Refusal of the parcel

  • Other delivery difficulties

An undeliverable package may be returned to a designated fulfilment location.

If tracking indicates a failed delivery or return to sender, contact us. We will review the available records and explain the relevant options.

Depending on the circumstances, these may include arranging another delivery, assessing the returned shipment, or issuing an eligible refund.

Any additional charges or procedures will be considered under the applicable store policies and legal requirements.

  1. Shipping Support

Our team can assist with delivery estimates, tracking questions, address correction requests, delayed shipments, and potentially missing parcels.

Support Days: Monday through Friday

Typical Initial Email Response: Within 24–48 business hours

Replies may take longer during public holidays, major promotional events, or periods of increased enquiry volume.

When contacting us, include your order number and any available tracking details so we can locate the relevant shipment information.

  1. Business and Contact Details

The following information identifies the company operating the Fenruna online home storage and organisation store.

Brand / Store Name: Fenruna

Business Category: Online Retail of Home Storage and Organisation Products

Operating Company: Handan Haoshoujia Technology Co., Ltd.

Registered Business Address:

Room 1002, Unit 1, Building 3, Sunshine Apartment, No. 150 Shuiyuan North Road, Hanshan District, Handan City, Hebei Province, China

Customer Service Email:

service@fenruna.com

Customer Service Telephone:

+8613321191766

Customer Service Days: Monday–Friday

Estimated Initial Email Response: Within 24–48 business hours

Handan Haoshoujia Technology Co., Ltd. oversees Fenruna’s website administration, customer order processing, fulfilment coordination, and shipping-related support.

The registered business address is provided for company identification. Please contact customer support before using it as a return destination or parcel collection location.

For delivery assistance, use the official contact details listed above.

Thank you for shopping with Fenruna.